eBay International Shipping Easier Than Expected

eBay Shipping Label and Box

Recently, I posted a few office supply items for sale on eBay. Curiously enough, even though I chose to only display the product in the US market, a buyer for one of the items was from Denmark. Why not ship internationally? For me, it was more about not knowing how to handle shipping costs and customs. As a beginner selling on eBay, I just didn’t want the hassle until I was ready. I took a bath on shipping costs for my first product (lack of proper research on my part), so I’m a bit timid when it comes to shipping.

Well, the universe decided I was ready now, and I learned a valuable lesson that opened up a whole new market for my items.

So what did I do with this order? Since I had no shipping information for international buyers I emailed the buyer and explained that the $6.80 shipping was for the US only and that I could ship the item for $22.50 (First Class) or $33.95 (Priority Flat Rate). I also offered to cancel the transaction with no hard feelings if these were not viable options. To my surprise, the buyer responded and accepted the $22.50 price and requested an invoice.

Great. So now came the task of figuring out how to change the shipping cost after the auction ended. It is actually much simpler than expected. All I had to do was click “Create Invoice,” and enter the updated shipping cost and Send the invoice. Voila! Done!

Once payment was received, I shipped directly from within eBay and was pleasantly surprised to find the shipping label included the customs information including the product description. Super easy!

Moving forward, all my listings will be available internationally with calculated shipping costs based on location.

Lesson learned! Thanks universe. 🙂

Jodi Gaines Pereira

Jodi Gaines Pereira is the co-founder of ReplyManager, a web-based tool designed to help online sellers manage their incoming customer communications. She served as CEO and blog editor until it's sale to XSellco. She is also a founding partner of iguanafarmGroup, a product development and engineering company. Jodi is a frequent contributor to online publications such as Tamebay and WebRetailer and often speaks about customer experience and marketing within the eCommerce community and is an accomplished singer / songwriter.

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